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Privacy

This privacy policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by Heavy Punch Games. If you have any requests concerning your personal information or any queries with regard to these practices please contact us at either by email or in writing. Please note that all data captured will be used and held in accordance with the requirements of the Data Protection Act 1998.

Information collected

We collect information from visitors to this website through online forms, email hyperlinks and contact us webpages.

We collect your details when you email us with an enquiry.

In addition, we collect information automatically about your visit to our website. Please see our cookies page for more details.

Use of personal information

We process personal information collected via this website for the purposes of:

  • Providing information about products and services
  • Providing and personalising our services
  • Dealing with your enquiries and requests
  • Administering membership records

Data capture information

We will send you information according to the preferences you submitted via our data capture form/online form. If you would like to change these preferences at any point, please email us, or call us on 01635 524 469. Alternatively you can also write to us at:

Data Protection, Heavy Punch Games, os. Dywizjonu 303 45, Krakow, 31-875, Poland

Marketing

Please note that your information may be used to send you details of the products or services we offer that we have identified as being likely to be of interest to you. This will be in accordance with the preferences that you indicated when you completed our data capture form/online form.

If at any point you would like to opt-out of receiving communications from us, or would like to change the channels (such as email or post) that we use to contact you, please email us, or call us on 01635 524 469. Alternatively you can also write to us at:

Data Protection, Heavy Punch Games, os. Dywizjonu 303 45, Krakow, 31-875, Poland

Disclosure of personal information

In many circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies.

We will not share your data with third parties unless we are obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, or we have your consent.

Other websites

Our website may contain links to other websites that are outside our control and are not covered by this privacy policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Subject access requests / Access to personal information

You have the right to see what personal data we hold about you.

Heavy Punch Games tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:

  • Give you a description of it
  • Tell you why we are holding it
  • Tell you who it could be disclosed to
  • Let you have a copy of the information in an intelligible form

To make a request to Heavy Punch Games for any personal information we may hold you need to put the request in writing.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting us.

To obtain a copy of the personal information we hold about you, please email us, or call us on 01635 524 469. Alternatively you can write to us at:

Data Protection, Heavy Punch Games, os. Dywizjonu 303 45, Krakow, 31-875, Poland

Please note that we reserve the right to charge a fee of up to £10 for any such request.

Internet-based transfers

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Search engine

Our website search and decision notice search is powered by System Associates. Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either Heavy Punch Games or any third party.

E-newsletter

We use a third party provider, MailChimp, to deliver our monthly e-newsletter. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy policy.

Security and performance

Heavy Punch Games uses a third party service to help maintain the security and performance of the Heavy Punch Games website. To deliver this service it processes the IP addresses of visitors to the Heavy Punch Games website.

WordPress

We use a third party service, WordPress.com, to publish our blog. These sites are hosted at WordPress.com, which is run by Automattic Inc. We use a standard WordPress service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. WordPress requires visitors that want to post a comment to enter a name and email address. For more information about how WordPress processes data, please see Automattic’s privacy policy.

People who email us

Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

People who make a complaint to us

When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We do compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone.

We usually have to disclose the complainant’s identity to whomever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

Job applicants, current and former Heavy Punch Games

When individuals apply to work at Heavy Punch Games, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law.

Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.

Once a person has taken up employment with Heavy Punch Games, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Heavy Punch Games has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.

Complaints or queries

Heavy Punch Games tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 20 February 2017.

How to contact us

If you want to request information about our privacy policy you can email us or write to:

Heavy Punch Games
os. Dywizjonu 303 45
Krakow,
31-875
Poland

Cookies

Use of cookies by Heavy Punch Games

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.

Cookie

Name

Purpose

Cookie banner

ICOCookiesBanner

This cookie is used to control the appearance of the cookies information banner. This cookie is set on arrival to the site by default. It expires after a set time and is not set again unless a user changes their cookie settings.

Cookie preference

civicCookieControl

We are currently moving to a new system for updating the content on our site, and a new tool for giving users control over cookies. This cookie is used to remember a user’s choice about cookies on the newly rebuilt parts of the site. Where users have previously indicated a preference, that user’s preference will be stored in this cookie.

Cookie preference

ICOCookies

This cookie is used to remember a user’s choice about cookies on the ICO website. This cookie is, by default, set on arrival to the site with a value of ‘true’.

Google Analytics

_utma
_utmb
_utmc
_utmz

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Click here for an overview of privacy at Google

Security breach notification form cookie

ASP.NET_SessionId

This cookie is essential for the breach notification form – the form that public electronic communications service providers use to notify the ICO of a security breach – to operate. It is set only for those people using the form. This cookie is deleted when you close your browser.
Visit the Microsoft website

Content management system cookie

ico62#sc_wede
youth#sc_wede

One or both of these cookies may be set by our content management system on a small number of browsers, upon arrival to the ICO site or young people’s pages. Neither is used by the ICO for any purpose. These cookies are deleted when a user closes their browser. The supplier of our content management system (the software we use to update our website) is working to remove this cookie from their product.

YouTube cookies

We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.
Read more on YouTube’s embedding videos information page

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

© 2018 Heavy Punch Games.